Before travelling to Christmas fairs in the Czech Republic, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Czech Christmas markets usually have a calm atmosphere. A number of various hand-made products from local entrepreneurs can be bought there, including wraths, candles, decorations, leather and other products, as well as mulled wine…
People experiencing problems with traders from other EU countries turn to the European Consumer Centre. Last year, there were 1,117 consumer contacts which represented 10% increase when compared with 2015. Most frequent areas are air passenger rights and e-commerce, followed by accommodation services and online dating sites. The centre informed about its 2016 review on the World Consumer Day. The number of cases has…
Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy. „Recently a number of…
Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period…